At Ashtar Tour and Travel, we understand that travel plans may sometimes change due to unforeseen circumstances. Our cancellation policy is designed to provide clear and transparent terms for cancellations and refunds.

1. Cancellation Charges

• 30 days or more before departure: 10% of the total booking amount will be charged as a cancellation fee.
• 15–29 days before departure: 25% of the total booking amount will be charged.
• 7–14 days before departure: 50% of the total booking amount will be charged.
• Less than 7 days before departure: 100% of the total booking amount will be charged, and no refund will be provided.

2. Non-Refundable Services

Certain services may be non-refundable once confirmed or issued, including airline/train tickets, hotel or houseboat bookings, sightseeing permits, transportation bookings, activity tickets, and other third-party services. Any cancellation charges imposed by service providers will be payable by the customer.

3. Refund Processing

Where a refund is applicable, the refundable amount will be processed after deducting applicable cancellation charges and non-refundable service costs. Refunds are generally processed within 7–14 business days after approval.

4. Cancellation by the Company

In exceptional circumstances, Ashtar Tour and Travel may need to modify or cancel a booking due to weather conditions, government restrictions, natural disasters, transportation disruptions, or other circumstances beyond our control. In such cases, we will make reasonable efforts to provide alternative arrangements wherever possible.

5. Cancellation Request

All cancellation requests must be submitted through our official contact details. The date and time on which the cancellation request is received will be considered the effective cancellation date.

Ashtar Tour and Travel
Kawa Pora, Trigam, Sumbal, Jammu & Kashmir – 191202
Email: info@ashtartourandtravel.com
Phone: +91 7006845228